Showing posts with label passport. Show all posts
Showing posts with label passport. Show all posts

Sunday, 31 October 2021

It’s very nice to go trav'ling

© Simon Poulter 2021
The last time I set foot in another country - unless Scotland counts as one - was almost two years ago to the week: a cheeky trip to Palma for a dose of autumnal Majorcan sun. The trip also provided welcome respite from a mad 12 months in which I flew 52 times for a job that I ultimately walked away from. I hate to think what my carbon footprint was for the return on that time and professional investment. 

So, apart from our four days in Edinburgh in August, that’s been it for two years. No Air Miles Andy me - until this week, when I spent a few hours in Amsterdam to sort out some personal finance admin put on hold by COVID-19 travel restrictions. You see, while we’ve all been raving about WFH enabled by technology, some things still require face-to-face contact. In my case, a Dutch bank account requiring in-person attention because, even in the age of fintech, it couldn’t be sorted out over the phone. After 18 months, then, of being unable to do anything about it, I grabbed the opportunity of the current, potentially brief window in travel and burned off some of the Avios points accrued during my insane year of travel and popped over to the Dutch capital. As you do. 

Now, I know what you’re thinking: not very green flying to Amsterdam for just two appointments and then fly straight back again. Well, no it wasn’t, but it was also unavoidable. And, I like to think, unlike the hapless Manchester United squad who recently flew to an away fixture with Leicester City, a journey of 100 miles that could have just as easily been taken by train or coach (except, apparently, they wanted to avoid traffic on the motorway). I, too, could have driven to Amsterdam, or even taken the Eurostar, now the city has been added to its services from St. Pancras. But even with a relatively reasonable journey time of just under four hours each way, the logistics wouldn’t have worked without requiring an overnight stay, with more expense and unnecessary absence.

During that year of near-constant business travel I made frequent day trips to places like Paris, Munich, Madrid and Zurich, invariably taking advantage of London City Airport being only a short DLR ride away from Greenwich, where I was living at the time. The airport was built in the 1980s as part of London’s Docklands regeneration, transforming one of the old Royal Docks wharfs into a gateway for City bankers to jet off to Europe’s financial centres and return within the day. Like all airports, London City has been impacted by the dramatic turndown in air travel over the last year, but this week there was no shortage of young, thrusting types who have barely started shaving, wearing polished shoes and sharp suits, furiously tapping away at laptops as they prepared to fly off to meetings at the big accounting houses like E&Y and PWC. That said, you could hardly say that the airport was bustling at seven in the morning as it once would have been. Travel has understandably taken a back seat, and even though it is gradually being allowed to return - this latest half-term holiday has been the first opportunity for many families to take advantage of the relative easing of restrictions - it is still far from ‘frictionless’. 

Before the pandemic, my day trip to Amsterdam would have been almost as easy as catching a bus to go shopping at Westfield. But even just to visit the city for a few hours I had to go through a lot of rigmarole: first, a ‘fit to fly’ COVID test (£39 - ker-ching!) and pre-book a ‘Day 2’ PCR test for my return (£69 - ker-ching again!), upload my NHS COVID vaccination certification to the British Airways website, along with the fit-to-fly result, plus a completed health declaration form for the Dutch government and a Passenger Locator Form for the UK government. All of this so that someone could check that I’d completed the protocols. So far, no one has been in touch, £110 worth of testing later… 

I must admit, once I’d gone through the stress of securing all these tests and paperwork, the actual business of getting on the plane was quite easy. After satisfying BA that I complied with all requirements, my boarding pass was sent to my phone, allowing me to breeze through the electronic gates at the airport, and then on through the now considerably lighter-touch security screening than it used to be, thanks to the installation of advanced scanners that no longer require you to remove laptops, shoes and belts. Arrival at Amsterdam’s Schiphol Airport was just as easy, save for the fact that we Brits can no longer wave an EU passport through the ‘e-gates’, now we’re outside the Schengen Zone (a bit like the Twilight Zone only less fun). Once passport control was happy with my reasons for visiting, I was on my way for the 15-minute train ride to Centraal Station in the heart of the city. The return journey was a little more arduous as BA’s app and self-service check-in kiosks refused to give me my boarding pass. Evidently not all the paperwork uploaded for the outbound flight had been replicated for the home journey, requiring a torturous wait for the check-in desk to open. I suppose this is the price to pay for any kind of foreign travel at the moment and, possibly, for the foreseeable future.

Perhaps, though, we in the UK have been lulled into a false sense of security by the relative lack of health enforcement compared to elsewhere. The travel experience notwithstanding, my brief trip afforded an opportunity to see life outside the UK for the first time since the pandemic took over the world. Although the British media has kept pace with COVID-19 developments around the world, for most of us the intensity has been in our own back yard. Seeing another city, another country, another people and how they took to, for example, mask wearing, was fascinating, almost from the minute I exited the aircraft walking through the airport and then travelling on the transport system it was notably reassuring to see that masks were de rigueur. There was similar obedience in Edinburgh, come to think of it. Just not on London’s public transport network, where COVidiocy remains stubbornly high. That said, the Dutch haven’t been immune to the virus. In a country of just 17 million people there have been 2.12 million cases to date and an estimated 18,000 deaths, though many believe that number could be higher. While I was in Amsterdam news emerged that the Dutch government is considering reintroducing local restrictions amid some of the fastest rising infection rates in Europe, an increase that was “faster and sooner than expected,” according to the country’s health minister, Hugo De Jonge. 

The Netherlands declared its own ‘freedom day’ at the end of September, ending all restrictions with the introduction of a smartphone app-based pass system, requiring proof of vaccination and a negative test to be shown before entering bars, restaurants, cinemas and other public venues. A month on, there wasn’t any noticeable skittishness in Amsterdam, and in restaurants and cafes customers of all ages and demographics dutifully showed their digital passes to gain entry. It was actually quite reassuring to see such apparent civil compliance. 

“After some early consternation, the majority of pragmatic Dutch accepted the [COVID app] pass as a means of resurrecting their social lives while shrugging off social distancing,” wrote the BBC’s Netherlands correspondent Anna Holligan this week on the BBC News website, in a feature in which the corporation’s journalists in Europe reported on the local approach to curbing the spread of the coronavirus. “When I've asked waiters or box-office workers if they want to see the QR code proving my vaccination the answers vary from ‘no, it’s okay, we trust you’ [which was my experience] to ‘we don't actually have the technology’,” Holligan added, pointing out that a recent study had found that around a third of Dutch cafes and restaurants are not scanning the local corona pass at all. 

My experience was mixed: one cafe made the pass voluntary, another asked to see mine, which I didn’t have, but did have both the NHS Travel Pass and another ‘health passport’ resulting from my expensive pre-flight test. Although not officially recognised abroad (though, since Friday, they should be now), the waitress who greeted me at one cafe in Leidseplein decided that she’d seen enough and had better things to do.

In France, the passe sanitaire has become part of daily life, and is essential to do anything, from entering a bar or cinema to getting on a train. COVidiocy, however, also varies across the continent. The BBC’s Hugh Schofield says that traditional French libertarianism has reared up in response to virus measures: “Of course there are people in France who object on principle to having to prove their credentials at every turn.” he wrote. “Every Saturday there are demonstrations in Paris and other cities, bringing together anti-vaxxers with libertarians and protesters against ’health discrimination’. Contrary to what some expected, though, these have not turned into a mass movement, and are dwindling in strength.” Schofield explained that implementation of the passe sanitaire has seen a rapid uptake of vaccinations, regarding it as the key to returning to some form of French social normality. More than 50 million French people have been totally vaccinated, including a large majority of those over the age of 12. Jabs have been incentivised further by an ending of free tests for the virus, meaning that for the passe sanitaire to allow entry to the bars and cafes that are central to French living, people have to show either proof of vaccination or a recent negative (and paid-for) test.

Compare all this with the United States, for many years my go-to choice for holidays. Next week the US opens up again to foreign visitors, but the Land of the Free won’t be quite as open as it once was. In New York, for example, proof of vaccination is required to get into hospitality settings, theatres, museums and other attractions. Masks aren’t required, but it is strongly advised by the city’s mayor. Chicago is different, with masks mandatory in all indoor spaces. In Los Angeles, proof of vaccination is required to enter bars and restaurants, and masks are even required for anyone over the age of two “in all indoor public settings, venues, gatherings, public and private businesses”, according to the local public health authority with rules covering all outdoor events and public transit. Masks are mandatory in Washington DC, and several states including Nevada, Hawaii and Oregon. Ultra-conservative Florida, perhaps not surprisingly, has gone in the opposite direction, with the state’s governor Ron DeSantis even threatening to fine businesses demanding proof of vaccination from customers. All thus in a country where only 57% of the national population has been vaccinated, although the rate of infection in the US is just 225 cases per million of population. Compare that to the UK’s 621 per million, in a country with 67% vaccination.

© Simon Poulter 2021

Back to my trip this week: perhaps the reality of life during COVID elsewhere were at their most stark at Schiphol Airport. In the 30-plus years that I’ve been travelling through it, it has always been a bustling hub, reflecting the historic internationalist Dutch outlook on trade and, therefore, world travel, but also the fact that it has always been a superior shopping experience. I used to joke that Schiphol was essentially a shopping mall with a runway, but last week, as I returned to its airside walkways in the late afternoon, I was shocked by how many shops were already closed for the day. Even some of the airport’s coffee bars - coffee being the lifeblood of Dutch existence - were closed. It was here that I saw for myself just how the pandemic has impacted travel. Like many other places, the Netherlands has suffered a sharp fall in tourists, with the national tourist board revealing that only seven million foreigners took up hotel accommodation in 2020, a drop of 13 million compared with 2019. Inbound tourism from traditional points of origin like the US and Asia decreased by 83%, but even numbers of tourists entering via the country’s open EU borders fell, with visitors from its southern neighbour Belgium dropping by 58%.

The statement-of-the-bleedin’-obvious conclusion from all this is that the pandemic has affected so many aspects of daily life that we used to take for granted. I won’t deny that the amount of business travel I used to endure was something of a privilege, but if one good thing comes out of this global crisis, it’s that digital communications really is a substitute for the expense and environmental impact of air travel in particular. But we can’t not travel at all. As the world debates climate change in Glasgow this week, aviation in particular will come under scrutiny again, especially given the fact that world leaders have all flown to Prestwick to talk about it. 

The world would be a worse place if we couldn’t move around it. Travel really does broaden the mind. We’ve missed having a week or two on a beach somewhere for the last two summers, the simplest of pleasures to provide escape from the mundanities of everyday life. Yes, there are plenty of beautiful places to explore here at home, but taking a plane somewhere should, also, be possible. For me, this week felt like a start.

Saturday, 27 April 2019

Heathrow face-off

Picture: Heathrow Airport

I have had my new UK passport for exactly three years, give or take a week. The previous one was starting to fall apart - no great surprise given that I was living abroad, travelling a lot and carrying my passport everywhere as a required legal form of identification in the Netherlands and France.

With my new passport came the magic biometric identification, theoretically allowing me to pass through so-called ‘e-gates’ at British airports, thus speeding up the transit process while reducing the need for the UK Border Force to have expensive human beings checking my document. Except it hasn’t worked that way: from the moment I had the new passport (at a cost of £177 for a rush job), it has failed to work at the electronic arrival gates of any UK airport I've landed at. Passport officers have assured me there’s nothing wrong with it and, yet, arriving at Heathrow, Gatwick and London City, the passport refuses to work. Not even the British airports authority will acknowledge there is a problem, though a quick search online reveals that I’m far from alone. I - and they - are simply the unlucky ones. It’s quite galling to watch hundreds of other passengers breeze through e-gates while I have to queue up, old school, to have an officer look at my virtually new passport and wonder why I haven’t joined everyone else to go through the ‘digital border’.

The irony of all this is that, as a holder of a good old red European Union passport, I can and do freely pass through the e-gates at other countries’ airports. I’ve arrived at Amsterdam’s Schiphol, Barcelona, Helsinki, Madrid, Stockholm, Zurich and Rome and walked straight through the biometric barriers. A small, but significant victory for Brexit being delayed, perhaps. And, still, no one will admit in the UK that there’s a problem. Other airports have gone further with easing the security process: at Schiphol now new scanners mean that you no longer have to remove your belt (one of the major causes of airport stress for me, given what horror it could unleash…) or take out laptops and tablets from your carry-on. Frankly I find this as big an innovation in air travel as anything else, given that, 18 years after 9/11 we’re still being made to shuffle through departure security in our socks with our trousers at half mast hoping some git hasn’t made off with your out-of-reach MacBook and house keys.

Picture: Heathrow Airport

So this morning I read with interest in The Times news that Heathrow is to install permanent facial recognition technology this coming summer that will mean passengers will no longer have to show their passport at all when departing. It’s long been the case that when taking off the only time you have to show your passport is at the departure gate, along with your boarding pass. I’ve noticed British Airways progressively experimenting with e-gates of their own to speed up the boarding pass check process. The new facial recognition technology will, in principle, do without the need for both passport checks and boarding passes, relying instead on facial biometric identification. The process won’t be without need for passports, however: the £50 million project will require passengers to get their passports scanned and their pictures taken at automated kiosks before then running through the biometric gates.

Heathrow claims the new facial recognition booths could reduce the average passenger's journey time by up to a third, being implemented at various stages of the departure process, from check-in and bag drop to boarding gate. A Heathrow press release says that: "The long-term aim of the technology will be for passengers to be able to walk through the airport without breaking their stride. Passengers have already been trialling the new services in the live operation throughout 2018 and feedback has been tremendously positive." The airport cites International Air Transport Association (IATA) research which revealed that 64% of passengers would choose to share their biometric data in exchange for a better experience when travelling.

Picture: Heathrow Airport
There are, of course, inevitable concerns about privacy with facial recognition. While that might have validity for application in public spaces, airports have to, by need, to be amongst the most secure environments anywhere. Anything which ensures security while speeding up the departure process is surely a good thing, seeing as passing through a hot, sweaty airport while stressed by everything from other people to flight delays is one of life’s least enjoyable experiences.

Heathrow, and when others join it, is playing catch-up, however. “Major American airports already have this [technology] and Asia is light years ahead,” aviation consultant Alex Macheras told The Times. “From the point of view of convenience it undoubtedly works, although customers will have concerns about how their data is protected and airports must be transparent about this.” In the US - which has traditionally been behind the rest of the world when innovating in travel - facial recognition has been introduced for international passengers, in which their faces are compared to a central database. It is claimed that the introduction in the US has halved the time it takes to board flights.

"As our passenger numbers continue to grow, we must look for innovative ways to make it easier and quicker for them to travel through Heathrow with choice, whilst keeping our airport secure," says Heathrow's Customer Relations and Service Director, Jonathan Coen. "Biometrics are key to helping us do that and we are really excited about the biggest roll out of this equipment at any UK airport.  With this technology we’ll be able to offer passengers choice on how they travel through our airport, with colleagues on hand to guide passengers that require it. Biometric technology has been well received by our passengers so far and we’re looking forward to working with our colleagues and the airline community as part of our ongoing transformation at Heathrow, with a focus on enhancing passenger experience."

All well and good, but seeing as I still haven't had any official recognition from Heathrow, the Passport Authority or the Border Force as to why my expensive, three-year-old passport won't work in any of the current e-gates at British airports, I hope the rollout of facial biometrics will be a genuine boon to this passenger's experience, rather than the somewhat irritating barrier my biometric passport has been when arriving in the UK.